最近の検索
最近の検索はありません

Dane
参加日2021年10月16日
·
前回のアクティビティ2024年7月03日
Zendesk Engineering
フォロー中
0
フォロワー
16
合計アクティビティ
1526
投票
9
受信登録
356
アクティビティの概要
バッジ
記事
投稿
コミュニティへのコメント
記事へのコメント
アクティビティの概要
さんの最近のアクティビティ Dane
Daneさんがコメントを作成しました:
コメントWeb Widget documentation
Don't worry Chad. Our Product Team confirmed that it's already in the roadmap for this year.
コメントを表示 · 投稿日時:2024年1月29日 · Dane
0
フォロワー
1
投票
0
コメント
Daneさんがコメントを作成しました:
コメントHow to solve issues with the email channel
Hi Mark,
Unfortunately, it's not possible. Our practice here is whenever such scenario arises, we create another ticket and set the correct expectation to our customers.
Unfortunately, it's not possible. Our practice here is whenever such scenario arises, we create another ticket and set the correct expectation to our customers.
コメントを表示 · 投稿日時:2024年1月26日 · Dane
0
フォロワー
0
投票
0
コメント
Daneさんがコメントを作成しました:
コメントSetting up Zendesk Guide
Our redirect rules are only for articles, community posts and sections.
コメントを表示 · 投稿日時:2024年1月26日 · Dane
0
フォロワー
0
投票
0
コメント
Daneさんがコメントを作成しました:
コメントTicket automation and collaboration
There's no native way to do this.
Would you mind posting your use case to our Feedback on Support topic? This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
Would you mind posting your use case to our Feedback on Support topic? This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
コメントを表示 · 投稿日時:2024年1月26日 · Dane
0
フォロワー
0
投票
0
コメント
Daneさんがコメントを作成しました:
コミュニティのコメント Feedback - Voice (Talk)
Hi Brian,
Can you post the same on this page Using generative AI to create call summaries (EAP)? This is to make sure our Product Manager will also have visibility on such feedbacks.
Can you post the same on this page Using generative AI to create call summaries (EAP)? This is to make sure our Product Manager will also have visibility on such feedbacks.
コメントを表示 · 投稿日時:2024年1月24日 · Dane
0
フォロワー
0
投票
0
コメント
Daneさんがコメントを作成しました:
コメントWeb Widget documentation
Currently, phone number is not supported as well as numeric custom fields.
What I did on my end, is to create a custom text field for phone number and have added a specific message on how to enter the correct format.

Afterwards, I have created a webhook for user update.
This is the endpoint I used:

I have created a trigger using this endpoint.


This is the JSON Body:
The only issue here is the customer can make mistakes on entering the phone number.
What I did on my end, is to create a custom text field for phone number and have added a specific message on how to enter the correct format.

Afterwards, I have created a webhook for user update.
This is the endpoint I used:
https://.zendesk.com/api/v2/users/{{ticket.requester.id}}.json

I have created a trigger using this endpoint.


This is the JSON Body:
{
"user": {
"phone": "{{ticket.ticket_field_}}"
}
}
The only issue here is the customer can make mistakes on entering the phone number.
コメントを表示 · 投稿日時:2024年1月24日 · Dane
0
フォロワー
0
投票
0
コメント
Daneさんがコメントを作成しました:
コメントWeb Widget documentation
Hi Wahab,
Based on Messaging Metadata, it will only be added to new conversation or if the end-user have sent a message in existing conversation. Just in case you are experiencing an unexpected behavior, you can contact our support directly for further investigation.
Based on Messaging Metadata, it will only be added to new conversation or if the end-user have sent a message in existing conversation. Just in case you are experiencing an unexpected behavior, you can contact our support directly for further investigation.
コメントを表示 · 投稿日時:2024年1月22日 · Dane
0
フォロワー
0
投票
0
コメント
Daneさんがコメントを作成しました:
コミュニティのコメント Q&A - Sales CRM (Sell)
Hi Christian,
Please contact our support directly and provide the necessary screenshots so that we can check it further.
Please contact our support directly and provide the necessary screenshots so that we can check it further.
コメントを表示 · 投稿日時:2024年1月20日 · Dane
0
フォロワー
0
投票
0
コメント