Dane
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合計アクティビティ665
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前回のアクティビティ
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アクティビティの概要
Daneさんの最近のアクティビティ-
Daneさんがコメントを作成しました:
Hi Vinit, I have noticed that a ticket has already been submitted regarding this concern. Please wait for the update from one of our Advocates. Please remember to not include personal information l...
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Daneさんがコメントを作成しました:
Hi Chris, I have created a ticket for you to further investigate this behavior. Please wait for my update via email and let's start from there.
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Daneさんがコメントを作成しました:
Hi Neal, In order for endusers to see tickets on different orgs, you need to enable "Can view all org tickets" in the Organization Profile. Next is add the orgs the user profile you prefer. Once ...
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Daneさんがコメントを作成しました:
Olá Mateus, O agregador da métrica de ticket padrão não contém média. Portanto, você pode usar a métrica calculada padrão abaixo. Mais informações podem ser encontradas em Criação de Medidas e Atri...
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Daneさんがコメントを作成しました:
Hi Benedict, Yes it's possible. For the first Line, you'll need to set a Schedule in the routing option. For the second Line, you'll just have to select "Always route calls". Hope this helps!
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Daneさんがコメントを作成しました:
Hi Alberto, The closest feature you can have for your use case is by utilizing bookmarks and public link sharing. My dashboard below has two bookmarks targeted for two specific viewers.
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Daneさんがコメントを作成しました:
Hi Amy, As of the moment, queue prioritization is not yet supported. However, it was mentioned in a comment by our Product manager that it's already on the roadmap for our future updates.
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Daneさんがコメントを作成しました:
Hi Elizabeth, Whenever you remove all the labels in your article it's as good as deleting them. It will no longer auto populate when a match has been added. In addition, you can also use the Dele...
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Daneさんがコメントを作成しました:
HI Rhia, IF (VALUE(Agent replies) <2AND ([Ticket status - Unsorted] = "Solved" OR [Ticket status - Unsorted] ="Closed"))THEN [Ticket ID]ENDIF This is the formula for One Touch tickets based on Metr...
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Daneさんがコメントを作成しました:
Hi Venkata, There's no documented limit for the number of web-hooks you can created. However, it is advisable to always check the API rate limit of the web-hooks that will be utilized. For Zendesk ...