Dane
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合計アクティビティ1503
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アクティビティの概要
Daneさんの最近のアクティビティ-
Daneさんがコメントを作成しました:
Hi Jon,If an agent is not available it will still be routed to the views. However, you can utilize the "Add business hours" condition to notify your customer about your schedule and when they can e...
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Daneさんがコメントを作成しました:
Hi Milos,There is a link to the form on this article in the section What if messaging isn’t right for me and I don’t want to migrate?.
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Daneさんがコメントを作成しました:
Hi Hayley, This is just an overview on what we are using on our end. Due to the Conversation button does not have the capability to check SLA, we are using specific view to get our tickets. For exa...
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Daneさんがコメントを作成しました:
Hi Hayley,This is just an overview on what we are using on our end. Due to the Conversation button does not have the capability to check SLA, we are using specific view to get our tickets. For exam...
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Daneさんがコメントを作成しました:
Hi Tobias,When it comes to calculating the AVE your approach is correct. It will add up all the values in the columns and get the average of it.
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Daneさんがコメントを作成しました:
Hi Simon,It will be the events that has [Knowledge Capture ticket ID] formula.Mainly, Linked article tickets, Flagged article tickets, Created article tickets and Resolution article tickets. You ca...
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Daneさんがコメントを作成しました:
Hi James,What some of our customers do is that they designate the most common intent on the fallback option just in case there are customers that are always using free text on the flow.
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Daneさんがコメントを作成しました:
Hi John,The update endpoint will just use whatever value is in the payload from ShipStation API. Due to this, it's not directly possible.
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Daneさんがコメントを作成しました:
Hi Milos,If your bot only connects to Chat and you migrated to Messaging, this will definitely be affected. It will be better to coordinate with your bot provider to determine the best option.
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Daneさんがコメントを作成しました:
Hi James,Placeholder value is currently a limitation for carousel. However, it's already in the roadmap but we can't provide a tentative date yet. Thank you for understanding.