Salim Cheurfi
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合計アクティビティ40
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前回のアクティビティ
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フォロワー1ユーザー
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投票2
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サブスクリプション10
アクティビティの概要
Salim Cheurfiさんの最近のアクティビティ-
Salim Cheurfiさんがコメントを作成しました:
Hi Perrana, At the moment unfortunately we cannot add directly a description and a title to the file in the article settings, but it's a great idea for a feature request, I will suggest posting it...
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Salim Cheurfiさんがコメントを作成しました:
Bonjour Denis, Malheureusement pour l'instant la personnalisation de l'enquête de satisfaction pour le canal Messagerie a les limitations suivantes : Le texte de la question n’est pas configurabl...
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Salim Cheurfiさんがコメントを作成しました:
Hi Matthew, The only solution would be to allow these cross-group agent to see any tickets without adding them to these groups, it will prevent any notification. You can create a custom role for ...
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Salim Cheurfiさんがコメントを作成しました:
Hi William, It is possible to do so by setting different editor and publisher permissions, basically the editors will be able to edit and create articles but publishers only will be able to publish...
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Salim Cheurfiさんがコメントを作成しました:
Hi Chris, By default, Zendesk uses the HTML part of the inbound email to create tickets and comments. This means that any rich content in emails should be retained and displayed in tickets. I will...
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Salim Cheurfiさんがコメントを作成しました:
Hi Sara, An easy way to calculate that is to use the Ticket Updates dataset instead of the Support Ticket Default. You can then compare the time from when the ticket was created to when the status...
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Salim Cheurfiさんがコメントを作成しました:
Bonjour Raphael, Merci pour votre contribution, Comme vous l'avez souligné, cela dépend des droits des agents sur guide, mais les agents lights sont par défaut considérés comme des agents guides,...
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Salim Cheurfiさんがコメントを作成しました:
Hi, The agent time entered can be edited by the agent when the time is submitted, after this step you can as well edit the time by submitting negative time updates to a ticket via the Time Tracking...
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Salim Cheurfiさんがコメントを作成しました:
Hi Sy, I created a ticket on your behalf, we will get in touch via email. Best,
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Salim Cheurfiさんがコメントを作成しました:
HI Atul, IP restrictions apply to third party integration and JWT login, be sure to include all external IPs that need access to your account, more information in our documentation Restricting acc...