Amisha Sharma

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Hello all, Thanks for all your comments. Sean Tassi - Yes, this configuration will be a part of the release. I wanted to get an exact rollout data before posting here. Excited to share that we will...

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• Amisha Sharma
• 作成日時 2023年09月06日 20:44
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Regarding the reply box and UI behavior

Thanks for providing feedback. We will consider this as an improvement.

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• Amisha Sharma
• 作成日時 2023年09月06日 20:38
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Allow disabling auto formatting as Agent preference

Thanks for letting me know. This behavior is due to providing markdown capabilities in Agent Workspace. If you copy text from a plaintext source, we treat it as markdown and it gets converted upon ...

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• Amisha Sharma
• 作成日時 2023年07月25日 16:15
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

Hello Tommy (Anatolii Binkovskyi) - Your account should have received the update by now. Are you still looking for the code of inline images?

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• Amisha Sharma
• 作成日時 2023年07月24日 21:21
• 0 件の投票

1. Agent guide
2. Ticket basics
3. Formatting text with Markdown

Hello Stefan Roevros - We have released a fix for this. Rendering links and images should work now. Please let me know if otherwise. Thanks!

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• Amisha Sharma
• 作成日時 2023年07月24日 21:17
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Draft mode in composer - We want your feedback :)

Thanks all for providing feedback. Hello Andre Lee - As part of making improvements in draft mode, we'll look into having an API endpoint for this. Thanks! Hello Vinicius Henrique da Silva - Thanks...

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• Amisha Sharma
• 作成日時 2023年07月24日 21:13
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Do not sent message when agent hits "enter" in keyboard

Hello Angeria Verawati, Excited to inform you that we recently released Draft mode in the composer, which should help with this pain point. If you turn draft mode on, you can press enter and it wil...

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• Amisha Sharma
• 作成日時 2023年07月24日 20:55
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Allow disabling auto formatting as Agent preference

Hello Michael Chernyavsky - Thanks for providing feedback. I wanted to check if using "Cmd + Shift + V" instead of "Cmd + V" while pasting helps with this? Thanks!

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• Amisha Sharma
• 作成日時 2023年07月24日 20:49
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Announcing Composer resize persistence - We need your feedback :)

Thanks, Tommy (Anatolii Binkovskyi). Appreciate your feedback :) Hello Vicki Irvine - We have an update on that here: https://support.zendesk.com/hc/en-us/community/posts/4409222725530/comments/593...

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• Amisha Sharma
• 作成日時 2023年07月24日 18:50
• 0 件の投票

1. Agent guide
2. Ticket basics
3. Adding comments to tickets

Hello all, please see an update on the order of messages pain point here: https://support.zendesk.com/hc/en-us/community/posts/4409222725530/comments/5937176966042

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• Amisha Sharma
• 作成日時 2023年07月24日 18:50
• 0 件の投票