Chika Chima

1. コミュニティ
2. Zendesk Suite Q&A
3. I want to delete all the attachments in the tickets for specific period of time (eg: 2021 year). is it possible?

Hi Prabu P thanks for your responses. And apologies,  I did not realize there was a ticket created for you. Ill work with Advocacy to help answer these questions that I do not now as of now, but fo...

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• Chika Chima
• 作成日時 2023年09月29日 14:34
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. I want to delete all the attachments in the tickets for specific period of time (eg: 2021 year). is it possible?

Hi Prabu P! I am interested in digging more into your question and feature request. Do you often find that you're running out of storage space? Would it be useful to have different storage rules fo...

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• Chika Chima
• 作成日時 2023年09月28日 23:01
• 0 件の投票

1. Support
2. ...
3. Attachments and CCs
4. Are incoming ticket attachments scanned for viruses?

Hi Alan Mark Unfortunately we cannot disable this feature, but I want to work with you to understand more on what you are seeing in regards to attachments and the malware scanning verdicts UI.  I c...

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• Chika Chima
• 作成日時 2023年09月25日 20:43
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Malware Scanning - We Want Your Feedback!

Hi Hussain thanks for reaching out! We understand how important security is to our customers and to Zendesk. Although, we cannot share what party we have partnered with to give you the malware scan...

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• Chika Chima
• 作成日時 2023年09月05日 16:14
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Limit the File Attachment Size of a Ticket through the Web Form

Hi Boyoon Thank you for reaching out and providing feedback. I would love to understand more about your use case!  I am curious to understand what is the difference between the signed in vs non sig...

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• Chika Chima
• 作成日時 2023年08月14日 19:31
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Secure attachments per ticket

Hello everyone thank you for your feedback and comments! In Support today; we do have private attachments as current feature in Support that helps with securing access to a file.  Unfortunately thi...

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• Chika Chima
• 編集済み 2023年08月10日 14:20
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Tickets: Restricting attachments by file types

Hi Valeriia Popovych I would love to learn more about your use case. Can you help me understand your ideal workflow for what type of attachments should be allowed by your agents and end users to be...

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• Chika Chima
• 作成日時 2023年07月18日 18:40
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Possibility to limit/define the size of ticket attachments

Hi José Sousa !   Thank you for your explanation and use case. What would be the ideal minimum and max attachment size for your customers to upload? And what would be the min and max for your agent...

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• Chika Chima
• 作成日時 2023年07月18日 18:36
• 0 件の投票

1. コミュニティ
2. Feedback - Ticketing System (Support)
3. Possibility to limit/define the size of ticket attachments

Hi José Sousa! I would love to learn more about your use case. Can you help me understand your ideal workflow for how ticket attachments should be customizable by user and agents? Why is this impor...

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• Chika Chima
• 作成日時 2023年07月13日 17:03
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Attachment End User

Hi Meike Kipphan! Thanks for reaching out. I am curious to understand more on your ask and the purpose behind it? May you explain. Thanks!

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• Chika Chima
• 作成日時 2023年05月09日 22:47
• 0 件の投票