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Team Leafworks
参加日2021年12月06日
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前回のアクティビティ2023年2月16日
Hi Zendesk support team, we (Leafworks) are a Zendesk Premier Partner and most times contact you on behalf of our clients via this account.
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さんの最近のアクティビティ Team Leafworks
Team Leafworksさんが投稿を作成しました:
It is necessary to show the e-mail address next to the name of the person, when the function 'fowarding as e-mail' is being used.
Why?
1. Zendesk Team forwards message to another internal team that is not working with Zendesk.
2. In the forwarded message only names appear, no e-mail address.
3. The Team working with Outlook does not know, how to proceed in the case the have to contact the person that wrote the comment. They ask the Zendesk Team again.
4. The Zendesk team has to open the ticket again, look for the mail of the person that wrote the comment and copy it in the side conversation.
投稿日時：2022年9月14日 · Team Leafworks
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Team Leafworksさんがコメントを作成しました:
Hi!
Just to communicate it clearly. I cannot remmeber Outlook or any other mail client hiding the e-mail addresses to "respect the privacy of the person"...Please...
At our customer this behavior leads to time losses. Why?
1. Zendesk Team forwards message to another internal team that is not working with Zendesk.
2. In the forwarding message only names appear, no e-mail address.
3. The Team working with Outlook does not know, how to proceed in the case the have to contact the person that wrote the comment. The ask the Zendesk Team again.
4. The Zendesk team has to send the e-mail address.
コメントを表示 · 投稿日時：2022年9月14日 · Team Leafworks
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