Lyle Kozloff

Our use case is that we've got two separate Zendesk installations covering two customer bases. One base has strict data residency requirements, but the supported products are the same.

Supporting the same products in two places means that we want to leverage article suggestion and other features in ZD, so have the content duplicated across instances.

The result, however, is that indeed there's duplicate content showing up in search engines - and we also think it's affecting our page rank.

It would be nice to be able to specify a canonical URL in each page so that we can at least avoid downranking.

My dream state would be to have both customers use the same KB and not lose any of the opportunities for self-service exposed by having the KB hosted within Zendesk.