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Mitchell Lewsey
参加日2021年10月16日
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前回のアクティビティ2024年9月13日
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さんの最近のアクティビティ Mitchell Lewsey
Mitchell Lewseyさんがコメントを作成しました:
Hi Shawna,
I've already opened up a ticket and they directed me here!
"Our product development team has already been made aware, but upon checking they are unable to offer a target date for resolution in the near future for this yet, apologies for this.
I highly suggest for you to create a new post in the General Product Feedback topic (https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-) in our community to engage with other users are having the same concern in using the Knowledge tool from the context panel. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post"
Kind regards,
Mitch
コメントを表示 · 投稿日時：2024年6月05日 · Mitchell Lewsey
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Mitchell Lewseyさんがコメントを作成しました:
Thank you Shawna. Not to be picky, but I'm not sure this is a feature request. It is a bug that requires a solution. Images show in the Knowledge App for articles in the default brand, but not for other brands.
コメントを表示 · 投稿日時：2024年5月30日 · Mitchell Lewsey
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Mitchell Lewseyさんが投稿を作成しました:
I have spoken to your Support Team who have advised me to create this post to get some attention to the bug our users are experiencing.
We have noticed that images in Help Centre articles are broken in the Knowledge Capture sidebar view when viewing articles that are not on the default Zendesk domain.
The temporary workaround for this is for users to access the Help Centre where the articles are stored, which seems to authenticate the user and then show the images however agents are required to re-do the workaround frequently to re-authenticate. A permanent solution is required.
投稿日時：2024年5月29日 · Mitchell Lewsey
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Mitchell Lewseyさんがコメントを作成しました:
Adding my two pennies to hopefully increase visibility/priority of this. Much like others in this post, we have agents in end-user-facing teams, who are also "customers" of our internal teams and due to the agent restriction, we are unable to get a complete view of our internal team performance as 80% of their "customers" cannot complete a survey. Although their are paid-for solutions, this should be available out-of-the-box.
コメントを表示 · 投稿日時：2024年2月19日 · Mitchell Lewsey
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Mitchell Lewseyさんがコメントを作成しました:
Brett Bowser credit goes to Gavin and your tier 3 who helped!
コメントを表示 · 投稿日時：2022年7月28日 · Mitchell Lewsey
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Mitchell Lewseyさんがコメントを作成しました:
Hey Amy, I just thought I'd share a solution. You can use the following:
FISCAL_YEAR(_date,_start_month) or FISCAL_QUARTER(_date,_start_month) to create custom attributes e.g. FISCAL_QUARTER([Ticket created - Date],"April") will start Q1 with April. You can then add the same for FISCAL_YEAR. You can then do the same for ticket solved, ticket updated etc.
More info here: https://support.zendesk.com/hc/en-us/articles/4408834558746-Explore-functions-reference
コメントを表示 · 投稿日時：2022年7月26日 · Mitchell Lewsey
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Mitchell Lewseyさんが投稿を作成しました:
Has anyone figured out a way to enter custom date groups/ranges? I'm looking to create some reports but with the financial year and quarter being used on the X axis but struggling.
I've tried creating groups for the months, and naming them Q1, Q2... but the idea falls over because our financial quarters overlap the calendar years (2022 May 1st to 2023 April 30th).
Kind regards,
編集日時：2022年7月18日 · Mitchell Lewsey
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Mitchell Lewseyさんがコメントを作成しました:
I have a setup where tags will be added and removed multiple times on the same ticket, and I want to report on the total number of times these tags have been applied to a ticket. As they can be added multiple times to a ticket, I can't simply say tickets where tag = xxx. Any tips?
コメントを表示 · 投稿日時：2022年7月14日 · Mitchell Lewsey
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