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Sam Evans
参加日2021年12月10日
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前回のアクティビティ2024年10月01日
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さんの最近のアクティビティ Sam Evans
Sam Evansさんがコメントを作成しました:
Hi product team,
We are keen to sign up for this as it addresses quite a few user needs but when signing up for the trial: "(a) Zendesk’s obligations with regard to any Deployed Associated Service, including but not limited to Advanced Security, Advanced Compliance, Data Center Location, or Priority Support shall not apply to the EAP Tools; (b) Zendesk’s obligations, representations and warranties contained in a Data Processing Agreement that may have been executed between You and Zendesk shall not apply to the EAP Tools; and (c) Zendesk obligations with respect to any certifications, including but not limited to, SOC 2, SSAE-16, PCI DSS, or ISO 27001, shall not apply to the EAP Tools."
Does this override our existing agreement with Zendesk or does it only relate to information processed in relation to the specific EAP feature? Something of a deal-breaker for us.
Thanks!
コメントを表示 · 投稿日時:2024年10月01日 · Sam Evans
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Sam Evansさんが投稿を作成しました:
Hi Zendesk, when bulk importing organisations with a csv file, it would be great if it were possible to have a variable part of the domain. For example: "@xxxx.emailaddress.uk" - This would need to catch various configurations and no set number of characters.
I chatted to support and they suggested posting in this forum.
Thanks!
投稿日時:2022年10月12日 · Sam Evans
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Sam Evansさんが投稿を作成しました:
We want our users to use the submit a request button on our help centre as the primary method of raising tickets.
We were interested to know if there was any way of connecting a ticket that has been raised to the article that the user was reading when they clicked 'submit a request'?
Is this possible? I've been advised by your support team that it is not, but to raise it here for discussion.
Thanks!
投稿日時:2022年4月27日 · Sam Evans
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Sam Evansさんがコメントを作成しました:
Hi,
Is the ability to schedule holidays only available to the account owner, or is there a way to transfer this to administrators?
Thank you
コメントを表示 · 投稿日時:2021年12月10日 · Sam Evans
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