Sebastian Bornemann

1. コミュニティ
2. Tips from users - Zendesk Suite
3. Removing ALL CCs from a ticket via a Trigger/Target

Works perfectly via webhook instead of HTTP target. :)

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• Sebastian Bornemann
• 作成日時 2022年04月01日 09:21
• 0 件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

Neil Weldon What exactly is worked on, what can we expect? "Endless rerouting" or just the visible phone numbers?

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• Sebastian Bornemann
• 作成日時 2022年03月29日 07:56
• 2件の投票

1. コミュニティ
2. Feedback - Voice (Talk)
3. Call Routing to Agents more than once

Neil Weldon "In a circumstance where an agent steps away without changing their state it could cause a call to be retried to that agent again and again if they are the only one available." Yes, tha...

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• Sebastian Bornemann
• 作成日時 2022年01月28日 08:49
• 5件の投票

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. How are calls routed to my agents in Talk?

Hi, we want to use talk starting in the next one to two weeks. One problem, though: For tests, we have uploaded an 8 minute wait greeting (music with some spoken lines every few minutes). When I ca...

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• Sebastian Bornemann
• 作成日時 2022年01月14日 10:20
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi Brandon,   thank you for clarifying. Now it makes a lot more sense. If I would use a target with the file name .../{{user.id}}.json, I should be able to write into that field, correct? But can I...

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• Sebastian Bornemann
• 作成日時 2021年08月13日 07:26
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi Brandon, please allow me, after reading your links, to post the remaining specific questions: Why is "user_fields" never mentioned on the whole of the placeholders reference? Do I need to use "...

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• Sebastian Bornemann
• 作成日時 2021年08月03日 05:41
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi,   this is the error:   Sync customer number from ticket Anfrage PUT /api/v2/tickets/384518815337.json HTTP/1.1   Authorization Basic aW5mb0B2b2x0dXMuZGUvdG9rZW46 User-Agent Zendesk Tar...

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• Sebastian Bornemann
• 作成日時 2021年08月02日 13:54
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi Brandon,   this is unfortunately also no solution. It doesn't work.   Also, my question from above, if the outcome is affected by the file name of the json file (different variables used), hasn'...

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• Sebastian Bornemann
• 作成日時 2021年08月02日 10:03
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi,   I doubt this will work since the agents should be able to write this field and read from it, too.   What about using the user "details" field, how would you write the script then? I seem to f...

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• Sebastian Bornemann
• 作成日時 2021年07月26日 11:48
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A
3. Synchronizing user and ticket fields

Hi, doesn't work either. But it underlines the first { bracket if I spare the ".

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• Sebastian Bornemann
• 作成日時 2021年07月25日 15:38
• 0 件の投票