Pedro Rodrigues
Zendesk and CX consultant at Opservator.com 👋 Please note: I do not work for Zendesk, I just contribute as a Community Moderator.
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アクティビティの概要
Pedro Rodriguesさんの最近のアクティビティ-
Pedro Rodriguesさんがコメントを作成しました:
Hi Kulin Joshi, I could be wrong but the features on this EAP are not applicable to messaging. At least that's how I interpret the part: "only available for ticketing channels. Other channels will ...
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Pedro Rodriguesさんが投稿を作成しました:
Guide feature request: see who's editing theme files and/or prevent multiple access
Quick overview of feature request As a Guide Admin, I'd like to be warned when someone else is editing the same theme file(s), or be stopped from accessing the file in the first place (identical to...
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Pedro Rodriguesさんがコメントを作成しました:
Hi Dennis Welz! It is possible to detect the day of the week using Liquid. For example: {% assign current_day = ticket.created_at | date: '%a' %} This would return a value for current_day of 'Mon',...
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Pedro Rodriguesさんがコメントを作成しました:
Acknowledging I might be stepping away from the scope of the post (as it relates to query/report-related needs), I'd probably use AI for other mundane tasks, like for example: "duplicate this tab ...
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Pedro Rodriguesさんがコメントを作成しました:
Hi Bryan conquilla, unfortunately it is not possible to read comment content in Explore. A workaround would be creating a trigger that detects the exact string and adds a specific tag to the ticket...
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Pedro Rodriguesさんがコメントを作成しました:
Ronald here's a community tip with a method to calculate Next Reply Time for async channels by leveraging Support and Explore. Hope it helps!
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Pedro Rodriguesさんがコメントを作成しました:
Hi everyone, Here's a community tip with a method to calculate Next Reply Time for async channels by leveraging Support and Explore (and without having to depend on ticket status changes in the met...
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Pedro Rodriguesさんがコメントを作成しました:
Hi everyone, Here's a community tip with a method to calculate Next Reply Time for async channels by leveraging Support and Explore (and without having to depend on ticket status changes in the met...
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Pedro Rodriguesさんがコメントを作成しました:
Hi everyone, Here's a community tip with a method to calculate Next Reply Time for async channels by leveraging Support and Explore (and without having to depend on ticket status changes in the met...
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Pedro Rodriguesさんが投稿を作成しました:
Tip: calculating Next Reply Time (non-messaging/chat channels)
Hi everyone! This method got me extremely close to an accurate Next Reply Time metric in Explore and without having to rely on ticket status updates. It only applies to the usual async channels, h...