Andy K.

Thanks for confirming Dane.

Where can I suggest this to the Zendesk team as a feature to built out in an upcoming release?

 

Hey guys! I just implemented Zendesk for our company a couple of months ago and the scheduled send is a very important feature that we use. 

 

I just followed these steps and added all the automations to our setup, but I can't get the email to fire. 

I was hoping I can set this up on a "per comment" basis. So for example; Agent types out a response to the customer, selects the type of delay they want to add to the ticket using the ticket fields on the left side, and then press "submit" but it seems like I have to pre-type the message that sends in the automation sequence on the back end and can't just add the tag to any message I want. 

Please tell me there is a way around this or a way to fix this. I appreciate any help with this in advance! We are dying without this 

 

I'm on professional with 8 units, and my normal agents cannot create a User yet? 

This seems a little ridiculous, does it not? Is there any update on this?