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Sol Jalaludin

参加日2023年3月21日

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前回のアクティビティ2023年9月13日

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さんの最近のアクティビティ Sol Jalaludin

Sol Jalaludinさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)
コミュニティ

At the moment, it's not possible to customize transcript with Liquid Markup.

I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

Example code that didn't work:

Here's a copy of your chat with us:
 
{% for comment in ticket.public_comments %}
 
   Comment:
 
{% if comment.author.role == 'agent' %}
 
<div>
 <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
   {{comment.created_at}}
<small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}small>
<strong>{{comment.author.name}}strong>
{{comment.value}}
p>
div>
 
{% elsif comment.author.role == 'end_user' %}
 
 <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
   {{comment.created_at}}
   {{comment.created_at_with_time}}
   {{comment.author.name}}
   {{comment.value}}
   p>
 
   Attachment:
   {% for attachment in comment.attachments %}
   {{attachment.filename}}
   {{attachment.url}}
 
   {% endfor %}
{% endif %}  
{% endfor %}

コメントを表示 · 投稿日時：2023年8月23日 · Sol Jalaludin

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Sol Jalaludinさんが投稿を作成しました:

投稿 Feedback - Ticketing system (Support)
Allow customizing messaging transcript format

At the moment, it's not possible to customize transcript with Liquid Markup.

I'd like to be able to style our transcript at least to make it clear which replies are from the agent and which replies are from the end user.

Example code that didn't work:

Here's a copy of your chat with us:
 
{% for comment in ticket.public_comments %}
 
   Comment:
 
{% if comment.author.role == 'agent' %}
 
<div>
 <p style="float:left;background: #7f54b3 !important;margin: 0 36px 16px 0;padding:10px;border-radius: 15px;color:#fff">
   {{comment.created_at}}
<small style="font-size:10px;opacity:0.5;margin-left:12px;">{{comment.created_at_with_time}}small>
<strong>{{comment.author.name}}strong>
{{comment.value}}
p>
div>
 
{% elsif comment.author.role == 'end_user' %}
 
 <p style="float:left;background: #e9eff5;margin-left: 36px;padding:10px;border-radius: 15px;">
   {{comment.created_at}}
   {{comment.created_at_with_time}}
   {{comment.author.name}}
   {{comment.value}}
   p>
 
   Attachment:
   {% for attachment in comment.attachments %}
   {{attachment.filename}}
   {{attachment.url}}
 
   {% endfor %}
{% endif %} 
{% endfor %}

 

投稿日時：2023年8月23日 · Sol Jalaludin

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Sol Jalaludinさんがコメントを作成しました:

コミュニティのコメント Feedback - Chat and Messaging (Chat)
コミュニティ

We also miss the feature of being able to control the styling of the messaging chat transcript.

コメントを表示 · 投稿日時：2023年8月03日 · Sol Jalaludin

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Sol Jalaludinさんがコメントを作成しました:

コメントTicket basics
Agent guide

I have integrated Salesforce, and a ticket created from Salesforce and synced to Zendesk as the origin as "Via system". What is system?

I'd like to use this as a trigger condition but couldn't find "system" in the channel drop down list.

コメントを表示 · 投稿日時：2023年4月05日 · Sol Jalaludin

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