Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Heather Rommelさんの最近のアクティビティ-
Heather Rommelさんがコメントを作成しました:
BIG thumbs up to 30 days of macro usage. And hopefully a hyperlink to a list of tickets where the macro was used. I agree adding tags to each macro gets a bit funky and we can't tell timeframe, etc.
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Heather Rommelさんがコメントを作成しました:
Is there a way to deactivate "Request Article"? We have a different process for this and don't want to cause confusion. @Dane or Tetiana Gron?
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Heather Rommelさんがコメントを作成しました:
I WOULD LOVE THIS!!! So many fields/options I would disable for Agents in macros, probably by their group and/or role! Great suggestion.
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Heather Rommelさんがコメントを作成しました:
Hi all! I have the pleasure of setting up yet another new instance (yay!) and it's global. So of course I went in and started at GMT+0 and worked my way through all the global timezones for schedul...
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Heather Rommelさんがコメントを作成しました:
Hi Jonathan Cilley, I wish there was a way to do Parent Groups but unfortunately not. What I've done in the past is create a custom field called for Parent Group and used a series of triggers to se...
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Heather Rommelさんがコメントを作成しました:
Hi team! Dropping a note to ask when "Views" will be on the list of items we can search for?
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Heather Rommelさんがコメントを作成しました:
Hi Emily, If I leave out the status condition, it will assume I want all tickets and include Closed tickets as well (up to ~4 months until they are archived). What I usually do is add a condition t...
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Heather Rommelさんがコメントを作成しました:
This error about invalid calculations that Dan R. references above is coming up for us too. Today it's occurring on the CSAT tab of the main Support dashboard....
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Heather Rommelさんがコメントを作成しました:
Hi Katie Edwards, In that scenario, you'd leave "agents can edit" checked and solve for that a different way. Yes, something has to be checked there! Depending on your use case, you might want to 1...
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Heather Rommelさんがコメントを作成しました:
Hi Sunil Gaikwad, I don't know of a way to add each Jira comment automatically. But a Jira user can navigate to the Zendesk tab under Activity and add a comment there. Depending on how you set the ...