Heather Rommel
I love solutioning in Zendesk for different use cases. Working on Zendesk since 2015: Support, Guide, Chat, Talk, Explore (and Insights RIP).
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Heather Rommelさんの最近のアクティビティ-
Heather Rommelさんがコメントを作成しました:
I couldn't agree more!! Zendesk please read!! I've posted a comment on this string which I am hoping is being monitored as well https://support.zendesk.com/hc/en-us/community/posts/4410323216922/co...
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Heather Rommelさんがコメントを作成しました:
Maribeth Toleco, I'm wondering: Is the agent looking at the exact same view with the exact same tickets? Can you have the Agent refresh their screen? Maybe log in/log out? When they open the tick...
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Heather Rommelさんがコメントを作成しました:
Hi Jennifer Yim, Wow, I can't believe I never responded to this! I think we might have talked about this but just for the sake of closing the loop: By Search results, do you mean the ability to co...
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Heather Rommelさんがコメントを作成しました:
James Paquera it does include that as "Primary Group"
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Heather Rommelさんがコメントを作成しました:
For some reason, just doing this today to pull up Organizations with no users attached, and we aren't getting any Orgs listed that have 0 users. Per Gab's comment above me, is it because Explore ca...
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Heather Rommelさんがコメントを作成しました:
I was just going to create a new thread, but since this exists, I'll just add my $0.02 Assignee creates a slack side conversation from their ticket using a macro so we can set the right channel and...
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Heather Rommelさんがコメントを作成しました:
Adding a comment to say yes we'd like a warning, email, alert, something and let us configure who it goes to. Even a way to do this in a trigger would be helpful!
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Heather Rommelさんがコメントを作成しました:
Scott Allison, I think I've posted this before but I can't find it for the life of me so here goes: What works well today with the SLA feature? SLAs are easy to apply in vanilla instances wher...
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Heather Rommelさんがコメントを作成しました:
We're on Agent Workspace Amisha Sharma, And mainly we want to be able to apply public AND private comments at the same time. Right now whatever we put into a private comment does not get saved if w...
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Heather Rommelさんがコメントを作成しました:
Lisa Kelly It is a little hard for me to hear that you want us to file a feature request when we HAVE DONE SO ALREADY multiple times. The last time Zendesk changed this, we all spoke up. It didn't ...