Kate
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Kateさんの最近のアクティビティ-
Kateさんがコメントを作成しました:
mind on hiatus When you mean closed, do you really mean solved? Meaning, when you solve a ticket you want a the following scenarios: - Solving without notifying the user- Solving with notifying th...
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Kateさんがコメントを作成しました:
Got it - You could use the COUNT(Tickets), add a filter for ticket type (incident), add the Ticket problem ID then filter the Ticket problem ID to Null and it should return the count of all non-as...
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Kateさんがコメントを作成しました:
Hey Reshma Patel You should be able to report on the count of incidents by problem ID, but you won't be able to see any details about the Problem tickets themselves on the report. If you do know th...
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Kateさんがコメントを作成しました:
No worries - I genuinely appreciate the information you've provided so far, and appreciate you taking the time to share so much of it!
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Kateさんがコメントを作成しました:
Hi Kelly-Anne Thank you again for the detailed explanation - I definitely appreciate your effort! Apologies for not making myself clearer - the excel portion makes sense, but my question is how y...
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Kateさんがコメントを作成しました:
Let me clarify - so, you are manually filtering by ticket problem ID then to build the tables?
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Kateさんがコメントを作成しました:
Hi @Kelly-Anne Richardson Thank you for the additional information. On your first screenshot, is that just an image inserted from your excel table? I have historically been simply exporting and do...
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Kateさんがコメントを作成しました:
Hi @Kelly-Anne Richardson I appreciate the assistance, but that is not a solution to this issue. You don't actually need a custom attribute at all if you want to get the Problem ticket subject nam...
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Kateさんがコメントを作成しました:
Scott Allison What CJ displayed is what we typically experience. It's good to know I can flip the sort, but that is an unintuitive process. I will try to capture the delay we see between creation ...
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Kateさんがコメントを作成しました:
I have to re-echo what Dani is saying here. I have no idea who this change was implemented for, except for large-scale organizations, and, perhaps cynically, feels as though Zendesk is trying to pr...