Nathan Watts

Katarzyna Karpinska - is there a new link to the roadmap you referenced in earlier comments?  I too tried the link provided and found that the page no longer exists.  

+1 for the article multi placement and +1 for copy/paste articles.

Upvoting this post as well.  Definitely a feature that would improve our environment.

Hi Dave,

We are having a similar issue.  Our operating hours end and the customers are left sitting in the chat queue until they choose to leave. 

It seems agents have to manually serve chats based on this article.  Is there a way to add an automation/trigger telling customers hours have closed?

Hi Brett.  Ive seen several threads centered around this issue and dating back to 2018/2019.  Its now 2022; has this functionality been added natively to Zendesk?  If not, was is the planned roadmap to get there.  I would assume not all organizations have the expertise to delete votes through the API.   

Other than the 3rd party app, is this feature something that customers can expect to be added in the short term?  Or is it already live and Im just missing it?

Hi, is there an update on this?  I echo the other customers in needing this feature.  When we overhaul articles we have to track the pre/post manually.

Is this something Zendesk will be adding natively to your platform?