Ronit Gieske
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Ronit Gieskeさんの最近のアクティビティ-
Ronit Gieskeさんがコメントを作成しました:
We just came across this issue too. Wow! There's got to be a solution for this. Zendesk - are you listening?
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Ronit Gieskeさんがコメントを作成しました:
This has been in queue for at least 5 years. Any updates Zendesk?
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Ronit Gieskeさんがコメントを作成しました:
This is basic functionality that is necessary for proper ticket handling. Split n Close app only functions properly if you adopt the paid version and paying $3/user/month is absolutely ludicrous. H...
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Ronit Gieskeさんがコメントを作成しました:
Are there any integrated CSAT apps that provide an in phone CSAT survey solution? It's very surprising that Zendesk doesn't have this feature when Freshdesk does.
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Ronit Gieskeさんがコメントを作成しました:
Business hours by Group should be made available for the Professional Plan - Messaging. It is available for Chat and should be for Messaging as well. Different teams operate during different hours...
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Ronit Gieskeさんがコメントを作成しました:
Thanks Martin - Besides responding in this forum. What does Zendesk do with these suggestions?
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Ronit Gieskeさんが投稿を作成しました:
CSAT For Talk - Initiation upon end of call rather than ticket status
回答済みWe would like the ability to trigger the CSAT email/text after the end of a phone call. Currently, the only option is to initiate based on the Ticket Status which is not ideal as it may be too earl...
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Ronit Gieskeさんが投稿を作成しました:
More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts
回答済みSimple Talk metrics details are not currently available in any reports.Hold Time details - length of hold time per hold instance in the case of multiple holds on one callAgent transfer details - wa...