Judy Correia
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Judy Correiaさんの最近のアクティビティ-
Judy Correiaさんがコメントを作成しました:
Yes, I understand I can add more after, that is the problem. Seems a waste of time to have to enter a limited summary and then have to enter more detail again. Ideally, someone submitting an inquir...
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Judy Correiaさんが投稿を作成しました:
Character limit in chat
When submitting an inquiry via the chat widget on the Zendesk site the character limit is far too short. Inquiries have to be cut down to just a couple of sentences. But, when submitting the canned...
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Judy Correiaさんがコメントを作成しました:
Is it possible to set different messaging availability across customers? For example, messaging is available for all customers during local business hours, customers on a premium support model have...
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Judy Correiaさんがコメントを作成しました:
Same question as Haley, is it possible to customize an agents profile to add additional ticket fields?
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Judy Correiaさんがコメントを作成しました:
Does federated search work similar to Answer Bot whereby it places more emphasis on the first 75 words of an article/external content?
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Judy Correiaさんがコメントを作成しました:
The Setting up the Zendesk Federated Search external content API. link in the How the Federated Search API Works section of this article just relaunched this same article in a new tab.
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Judy Correiaさんがコメントを作成しました:
Naming conventions in Zendesk Explore are not intuitive at all. Would a simpler solution to help users understand metrics be to make the name unique or more specific? Better descriptions are needed...
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Judy Correiaさんがコメントを作成しました:
Our team clearly has a different definition of "very distinguishable". The new pale yellow differs slightly from white, and is not distinguishable at all when compared to the previous darker yellow...
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Judy Correiaさんが投稿を作成しました:
Agent Workspace - Ticket Comment
With the new agent workspace, the background colour in the comment box is not as clear as it used to be. The background of public comments used to be, and still is white. Previously internal commen...
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Judy Correiaさんがコメントを作成しました:
It would be more helpful to have draft function the same as an email draft, where when you close the ticket or your browser the draft is saved. It doesn't seem overly useful to have to keep the tic...