最近の検索


最近の検索はありません

Frédéric Mauroy's Avatar

Frédéric Mauroy

参加日2021年10月16日

·

前回のアクティビティ2021年10月25日

フォロー中

0

フォロワー

0

合計アクティビティ

5

投票

0

サブスクリプション

1

アクティビティの概要

さんの最近のアクティビティ Frédéric Mauroy

Frédéric Mauroyさんがコメントを作成しました:

コメントTeam members and groups

Possible improvement to Zendesk ;-)

Have a list of all users taking seats, and for what part of the system.

In our case we had only 10, so several clicks were needed to isolate those, but imagine consumers with many more seats...

Just my 2 cents.

コメントを表示 · 投稿日時:2021年8月04日 · Frédéric Mauroy

0

フォロワー

0

投票

0

コメント


Frédéric Mauroyさんがコメントを作成しました:

コメントTeam members and groups

Thanks a lot for the clarification, I must have missed something when reading about how seats are counted.

I removed a user that didn't need admin rights anymore and I've been able to add the new account to the Guide agents successfully.

Best regards!

コメントを表示 · 投稿日時:2021年8月04日 · Frédéric Mauroy

0

フォロワー

0

投票

0

コメント


Frédéric Mauroyさんがコメントを作成しました:

コメントTeam members and groups

Hi Dave, thanks for your quick reply.

We have 10 agents in Zendesk Support, and the new user is such an agent already. Could this mean a non-agent user has been set as having Guide access? Does suc h type of user exist? If so, is there an easy way to find this account? Or could it be something else? Why do we see "staff" in some places and "agent" in others? Are they the same user types?

When I edit a user that was admin in Guide yesterday, I can still put him back as admin or agent. Why can't I do the same with another agent? If the quota is reached, the option should be disabled on all users, no? Seems to me there is a discrepancy somewhere here. Any clue?

Thanks!

コメントを表示 · 投稿日時:2021年8月03日 · Frédéric Mauroy

0

フォロワー

0

投票

0

コメント


Frédéric Mauroyさんがコメントを作成しました:

コメントTeam members and groups

Hello all,

we have the "Support Suite Pro" with 10 seats. I need to give access to a new staff member to manage Guide articles, but we reached a limit:

So I thought that by removing this right to existing members that do not really need it, I would be able to give him the proper access. But even after waiting a few minutes and several Ctrl-F5, the items are still disabled in the list as above. Am I doing something wrong? Is this info stored in cache for a long period of time maybe?

Thanks for your help

コメントを表示 · 投稿日時:2021年8月02日 · Frédéric Mauroy

0

フォロワー

0

投票

0

コメント