Katarina Swank
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アクティビティの概要
Katarina Swankさんの最近のアクティビティ-
Katarina Swankさんがコメントを作成しました:
upvoting this as well! We have many groups on Zendesk that primary use side conversations for communication and have no way of exporting that thread.
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Katarina Swankさんが投稿を作成しました:
CCs missing on recovered Suspended tickets
We recently noticed when a ticket is recovered from the suspended tickets, the CC's don't appear in the ticket comment and only appear in the composer area. This causes confusion and archive concer...
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Katarina Swankさんがコメントを作成しました:
Do we have any update on this being on a roadmap anywhere? We would also like to receive requesters OOO emails as this causes customer satisfaction issues, with spamming our customer, as well as, n...
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Katarina Swankさんがコメントを作成しました:
Hi Toby, I was curious, are tables supported by this? We have many teams who try to paste in tables into the side conversation feature today, and it's not supported. Will this EAP resolve this?
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Katarina Swankさんが投稿を作成しました:
Macro: Ability to Change Text Color/Highlight Color
Feature Request Summary: It would be nice to have the ability to change text color in a macro. Description/Use Cases: Agents heavily use macros for standardize responses on a ticket. With Agent...
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Katarina Swankさんがコメントを作成しました:
With agent workspace, is this possible to update text color in macros now?
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Katarina Swankさんがコメントを作成しました:
Thank you so much! This definitely helps!
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Katarina Swankさんがコメントを作成しました:
Is there a "select all groups" option? We have ALOT of groups and we noticed if we need to send out communication to all the groups, we have to select each one individually. It would be nice to be ...