Katarina Swank
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アクティビティの概要
Katarina Swankさんの最近のアクティビティ-
Katarina Swankさんが投稿を作成しました:
Macros: ability to add/change Requester
Feature Request Summary: It would be nice to have the ability to add/change Requester in a macro. Description/Use Cases: Agents heavily use macros for standardized responses on a ticket. Our agen...
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Katarina Swankさんがコメントを作成しました:
Upvoting as well! We have some use cases where our agents need to always CC an end user to every ticket. This would be it a lot easier for them!
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Katarina Swankさんが投稿を作成しました:
Update Outbound Email Address using macros
With our business, we heavily use email. We have received feedback that it would be nice to have the ability to change the outbound email address dynamically via macros. We have 2 main use cases, w...
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Katarina Swankさんがコメントを作成しました:
Also adding to this conversation. We would love to see 2 enhancements. 1. Someway to filter out the "bad" attachments. Even if an additional section is added for "approved" attachments, where we c...
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Katarina Swankさんがコメントを作成しました:
+1 to this as well. We have been asking for this for awhile. We have several teams that only use side conversations and there is no way to really measure their utilization, CSAT, SLAs, etc..
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Katarina Swankさんがコメントを作成しました:
We also would love to this feature added.
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Katarina Swankさんがコメントを作成しました:
+1 to this functionality! We are using the shredder app to auto-recover OOO tickets, however, it doesn't work 100% of the time and a huge issue we see is the OOO is not tied to the original ticket....
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Katarina Swankさんがコメントを作成しました:
Like others have mentioned, anything textual based in PDF, DOC(X), XLS(X), PPT(X), TXT, CSV, MSG and EML.
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Katarina Swankさんがコメントを作成しました:
Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? We use bookmarks on almost every single dashboard we create,...
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Katarina Swankさんがコメントを作成しました:
upvoting this as well! We have many groups on Zendesk that primary use side conversations for communication and have no way of exporting that thread.