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Andris Vilcāns

参加日2023年4月11日

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前回のアクティビティ2023年5月11日

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さんの最近のアクティビティ Andris Vilcāns

Andris Vilcānsさんがコメントを作成しました:

コミュニティのコメント Feedback - Voice (Talk)

Hello,

@... Thank you for your comment - would be great to hear about your mentioned "other ways" from practical perspective!

Best regards,

Andris

コメントを表示 · 投稿日時:2023年5月11日 · Andris Vilcāns

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Andris Vilcānsさんがコメントを作成しました:

コメントManaging Talk

Hi Sabra - I was leaving my feedback by creating new thread here and already getting an answer from your colleague: Greeting for Outbound call - EU GDPR issue – Zendesk help

コメントを表示 · 投稿日時:2023年5月11日 · Andris Vilcāns

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Andris Vilcānsさんが投稿を作成しました:

投稿 Feedback - Voice (Talk)

Hello Zendesk team,

I found conversation about this topic in 2022-August, no more news after that.

Please update the situation in this year!

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are saying the same sentence again and again every time calling to customer. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

投稿日時:2023年5月10日 · Andris Vilcāns

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Andris Vilcānsさんがコメントを作成しました:

コメントManaging Talk

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

コメントを表示 · 編集日時:2023年4月11日 · Andris Vilcāns

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Andris Vilcānsさんがコメントを作成しました:

コミュニティのコメント Feedback - Voice (Talk)

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

コメントを表示 · 編集日時:2023年4月11日 · Andris Vilcāns

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Andris Vilcānsさんがコメントを作成しました:

コミュニティのコメント Feedback - Sales CRM (Sell)

Hello Zendesk,

According to GDPR regulation in EU Art. 13 GDPR Art. 13 GDPR – Information to be provided where personal data are collected from the data subject - General Data Protection Regulation (GDPR) (gdpr-info.eu) we have to inform our customers that call will be recorded.

Our agents are doing it again and again. 

When do you plan to implement the automatic pre-recorded greeting for Outbound Calls which is more than very welcome in 21st century to exclude human factor for that kind of repeatable tasks?

Best regards,

Andris

コメントを表示 · 編集日時:2023年4月11日 · Andris Vilcāns

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