Ben Ellis

Hey Jeff, 

Is they a way to add additional fields to the default form on Slack? What could be our option to explore if, natively, this is not an option?

For example: adding a requester that is not a Slack user (external).

The screenshot below is what we currently have in place on Slack

Hello, 

I've noticed that if 'light agent' applies a macro, then all other actions that should be followed to it (if were configurated) do not activate. How can we mitigate that, please?