Sonalin Pereira

+1 vote for this. We are sticking to the classic web widget for the same reason. It would be useful to inject context within Messaging to allow for this functionality.

Currently agents need to manually make themselves "online"/ available on a daily basis. It would be useful to have the ability to sign them in automatically based on their working schedule.

Appreciate suggestions on a work-around to make agent available automatically.

Agents currently have to make themselves "Available" to take on chat. It would be useful to have an option to automatically made "available" to chat and allow the agent to have the option to be invisible.