Nino
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合計アクティビティ23
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前回のアクティビティ
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アクティビティの概要
Ninoさんの最近のアクティビティ-
Ninoさんがコメントを作成しました:
Do we have update on this?
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Ninoさんがコメントを作成しました:
HI Ahmed, Love the update! Will it also show if a chat was offered to mutiple agents?
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Ninoさんが投稿を作成しました:
Missed Assignment Validation for Chat
Hi,Part of the key performance indicators of our agents is the acceptance rate, which directly impacts their monthly bonus. However, there we are getting a lot of reports that agents keep on gettin...
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Ninoさんがコメントを作成しました:
Is there an update if this will be rolled out? Thank you!
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Ninoさんがコメントを作成しました:
Hi Everyone,Do we have an update on this? We are still looking forward to this feature being in Agent's Workspace as this will facilitate our customer service processes in terms of supporting our a...
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Ninoさんが投稿を作成しました:
API Call on chat routing flow
Is it possible to have a chat routing API to understand and identify the routing flow of every inbound chat? This will would prove a better understanding and can provide easy resolution for any dep...
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Ninoさんがコメントを作成しました:
Is this feature available too in the Side Conversation especially if it is connected to slack?
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Ninoさんがコメントを作成しました:
Hello, Can I create a user who can only access Guide workspace but not the other workspaces such as Support, Chats, talks, etc? Hoping to hear from you soon.