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Jeferson Stedile
参加日2021年10月16日
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前回のアクティビティ2023年11月28日
Since April 2021 improving my knowledge in Zendesk, as a business consultant in Brazil.
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Jeferson Stedileさんがコメントを作成しました:
Hello Pedro Rodrigues!
Thanks for the tip! This really doesn't help much, because it only says if it's Sandbox, but I still don't know which domain.
Thanks anyway!
コメントを表示 · 編集日時：2023年5月05日 · Jeferson Stedile
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Jeferson Stedileさんが投稿を作成しました:
Would it be possible to enter the name of the Zendesk instance where the access is taking place? I work at a Zendesk partner company and I have logins in multiple customers. As I receive a generic email, I have no way of knowing which instance this access is taking place from. Thanks!
投稿日時：2023年5月03日 · Jeferson Stedile
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Jeferson Stedileさんが投稿を作成しました:
When the browser is not active (the agent is viewing some other screen), the agent's icon disappears from the ticket (for the other agent who is also viewing the same ticket). My suggestion for improvement is that the icon stays on the ticket (shown to other agents when he's on a ticket) until the agent closes the ticket tab.
投稿日時：2023年4月27日 · Jeferson Stedile
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Jeferson Stedileさんがコメントを作成しました:
Would it be possible to enter the name of the Zendesk instance where the access is taking place? I work at a Zendesk partner company and I have logins in multiple customers. As I receive a generic email, I have no way of knowing which instance this access is taking place from. Thanks!
コメントを表示 · 投稿日時：2023年4月14日 · Jeferson Stedile
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Jeferson Stedileさんがコメントを作成しました:
About "Intermittent occurrence of messaging tickets in the open/pending/on-hold/solved states not reopening when a visitor next chats" (chat and messaging).
Chat tickets (whatsapp, in this case) are changing to "open", regardless of what status they were previously. Tickets with "new" status are changing to "open" after a new message sent by the end user, even with no one assigned. Suggestion: Couldn't you do a validation, that in case the status is "new", it doesn't change to "open"? This is causing some confusion for some Zendesk customers, as tickets stay "open" even though no one has started dealing with the end user.
コメントを表示 · 投稿日時：2022年6月29日 · Jeferson Stedile
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Jeferson Stedileさんがコメントを作成しました:
Hello! Is there any way to permit the ticket creation of e-mails "Received from support address"? We have this issue in a client instance. A support address "X", as a sender ("from:"), sends an e-mail to another support address "Y" (receiver - "to:"). All these tickets are suspended.
コメントを表示 · 投稿日時：2022年1月19日 · Jeferson Stedile
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Jeferson Stedileさんがコメントを作成しました:
Hello! Is there a way to don't show the "Share ticket with" selection field for some groups?
コメントを表示 · 投稿日時：2021年7月21日 · Jeferson Stedile
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