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Zac Milligan

参加日2024年9月19日

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前回のアクティビティ2024年9月19日

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さんの最近のアクティビティ Zac Milligan

Zac Milliganさんが投稿を作成しました:

投稿 Q&A - Objects, workspaces, and rules
Trigger Overwriting Field

Hello All,

I have a custom field (Integrations) set up on both my organization fields and ticket fields. This field is a multiselect. I want to keep these fields in alignment, meaning, if a ticket is created by an organization, I can grab the integrations from the org field and populate the ticket field, or if the integrations are updated on the ticket field, I want to update the organization field. 

Problem I'm running in to using triggers, is this seems to overwrite. For instance, if I have integrations A and B selected in my organization field, and open a ticket, A and B populate to my ticket field. However, if I add integration C to the ticket field, it is wiping A and B from the organization field and only showing C.

Is there a way around this or a better way to go about aligning these fields? 

投稿日時：2024年9月19日 · Zac Milligan

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