Comdesk Lead Support

I agree here.

my customer wants to see org name and main contact person's name of that organization which is custom org field. 

The problem and event ticket functionality is great. It is great to be able to separate the total number of inquiries from the specific number of actual bugs.

However, it is not best in all cases that when a problem ticket is resolved, all event tickets are changed to resolved status at the same time.
Therefore, there are cases where we do not want to resolve all event tickets at once even if we resolve a problem ticket, so we would like to have a setting that allows us to change the status.

Unfortunately, there is no function to change this when we inquired.
The alternative is to use triggers to re-open the event tickets that have been resolved. If possible, we would like to set up a non-reopen, non-batch resolution method as a setting.

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問題チケットと事象チケットの機能は素晴らしいです。のべの問い合わせ件数と実際のバグとしての特定の件数が分けて集計できて素晴らしいです。

しかし、問題チケットを解決にすると事象チケットが一斉に解決ステータスと変更されることは、すべてのケースがbestではありません。
そのため、問題チケットを解決してもすべての事象チケットへの回答は一括で解決したくない場合もあるので、変更できるような設定を設けてほしいです。

お問い合わせをしたところ、残念ながらこちらを変更する機能はありませんでした。
代替策としましてはトリガを仕様し、事象チケットにて解決ステータスとなってしまったものを再オープンとさせる方法とのことです。できれば再オープンではなく、一括ではない解決方法も設定として設けたいので、追加機能を希望します。

When submitting a request, the recommended articles in the form are opened in the same tab.

I would like to have the option to open in a separate tab.
I would like to have both the recommended article and the contact form open in a tab other than browser back while typing the form.
 
I asked the support team and they said that this is not easy to implement, even with customization, and would like to see it implemented as a standard feature.

+1 

We really need to be able to change the welcome subject line...

Being able to duplicate help centre content to sub-brand help centres would be incredibly helpful...

Hey Zendesk, any news on this?

立松貴央 TakaoTatematsu さん

The Zendesk community was unable to recognize the problem accurately and left it unresolved, so we contacted the supporter directly.
The issue was resolved in your ticket. No problem now. Thank you for your attention.