Fay Simonini

Hi Abigail, 

We also used this community solution to hide the default form in help center.  The event handler used in the code is deprecated so it is no longer working.    Here is the solution- working for us :)  Replace with this: 

I used this 3 automation solution, it is working except working with the data,  I no longer have any tickets with ‘offered’ satisfaction.  It looks like the automation will require this: CSAT statistics in Explore reporting are created via the satisfaction offered or satisfaction unoffered field. If a CSAT automation doesn't include the action Ticket: Satisfaction | Offered, it will not count the action as a sent survey. This can skew your reporting and give false 100% response rates by accident. Make sure and check your automations for that condition.    I would really appreciate a modification to the automation to get this to work.