Krsna Musterer

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

"Anybody can submit tickets" which is found at /admin/people/configuration/settings is a setting that is account-wide. However, it is desired that some forms are open to anyone, while others are only available behind the login.

What problem do you see this solving? (1-2 sentences) 

This change would allow us to actually use the web widget. 

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

It took us over a week of investigation to understand why the web widget wasn't working. Finally a support agent asked me to enable that setting to make it work, which we won't do. So now we need to find a totally different way to allow people to submit tickets from within our app.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

We will need to use a workaround, probably directing people to send an email, a completely new plan will be needed.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

I'd like "Anybody can submit tickets" to be a setting on each form. I'd also like the information of this requirement to be somewhere more clear in documentation about the Web Widget, I didn't come across this requirement in any of my troubleshooting and searching support.zendesk.com.