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Hemalatha

参加日2024年10月15日

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前回のアクティビティ2024年10月15日

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さんの最近のアクティビティ Hemalatha

Hemalathaさんがコメントを作成しました:

コメントTicket automation and collaboration

Stop the creation of Enduser profiles automatically when using Side Conversion.



We have the option to notify users via Side Conversation of the ticket status even if they do not have access to Zendesk. However, if I use this feature and send an email to someone who isn't a Zendesk user, their name and email address will be set to a Zendesk Enduser profile and tagged as "created for side conversation."Therefore, I generally need to only send notification messages to outside Zendesk users; we don't want this behavior.

コメントを表示 · 投稿日時:2024年10月15日 · Hemalatha

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投稿 Feedback - Admin Center

We have the option to notify users via Side Conversation of the ticket status even if they do not have access to Zendesk. However, if I use this feature and send an email to someone who isn't a Zendesk user, their name and email address will be set to a Zendesk Enduser profile and tagged as "created for side conversation". Therefore, I generally need to only send notification messages to outside Zendesk users; we don't want this behavior. Please help to fix it.

投稿日時:2024年10月15日 · Hemalatha

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