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Erin from Newton
参加日2023年12月14日
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前回のアクティビティ2024年5月29日
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さんの最近のアクティビティ Erin from Newton
Erin from Newtonさんがコメントを作成しました:
Why are phonecall tickets not included in this workspace/dashboard? How is this useful for a customer service team if the agent can't see phonecall tickets in their queue? (i.e. callbacks, voicemails that need returned, etc.)
コメントを表示 · 投稿日時:2024年5月29日 · Erin from Newton
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Erin from Newtonさんがコメントを作成しました:
Any updates on this one? Much like the OP, omnichannel routing and its features is fairly useless to our team structure without the ability to customize based on groups.
コメントを表示 · 投稿日時:2024年1月11日 · Erin from Newton
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Erin from Newtonさんが投稿を作成しました:
I am attempting to set up omnichannel routing ahead of implementing skill-based routing for our team. I continue to run into an error preventing this. A screenshot of the error is HERE, and a screenshot of the current tag set up is HERE.
It looks like the platform thinks we still have chat live, although this was deactivated and we migrated to Messaging quite awhile ago. I've dug through every resources I can find to ensure chat is fully desctivated.
I have followed every instruction and troubleshooting guideline I can find within Zendesk resources and have hit a brick wall. I have also reached out to Zendesk help multiple times with no response. This is becoming a significant issue, as we need skill-based routing to be implemented and working well before year-end.
Does anyone have any ideas??
投稿日時:2023年12月22日 · Erin from Newton
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