Andrew Chu
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Andrew Chuさんの最近のアクティビティ-
Andrew Chuさんがコメントを作成しました:
Is there an update on this?
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Andrew Chuさんがコメントを作成しました:
I have a question related to "Calculating how long tickets sit with a support group" - I have tried the formula and it works for a single group, but now I want to calculate for more than one group,...
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Andrew Chuさんがコメントを作成しました:
Hi team, In relation to this post, I'd like to give feedback to the below Article "How can I troubleshoot Talk issues: I just feel this article is mainly pointing the cause towards the Internet con...
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Andrew Chuさんが投稿を作成しました:
Collapsible articles not opened in a separate window
Hi team, Not sure if anyone has raised it before - we see there's an area where the collapsible features can be improved. Currently whenever a collapsible option appears as suggestion - if users cl...
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Andrew Chuさんが投稿を作成しました:
Feedback to Secure Download / Attachment in ticket support - please forward to correct topic if possible
Hi, Per advised from Premier support team, I would like to seek your attention in helping update the Secure Download feature in tickets to make attachments more visible from end-users site and not ...
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Andrew Chuさんがコメントを作成しました:
I have an idea that if you can include some requirements from the caller’s end (which is our customers), if possible? I have this idea as I believe sometimes the calls are dropped because of the cu...
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Andrew Chuさんが投稿を作成しました:
New tools to track Zendesk Talk issues
回答済みAs suggested by Premier Support team I would like to post my feedback and suggestion below for a new analysis tool to track Zendesk Talk issues and some further guidelines for Talks. Basically I’m ...
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Andrew Chuさんがコメントを作成しました:
Hi Dave, thanks for confirming. Does this apply to also situations where end users switching between tabs? Ie having 2 Chrome tabs open, one having web widget on call, the other one their Gmail pag...
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Andrew Chuさんがコメントを作成しました:
Hi Zendesk team, We're having kinda same issue described by the OP - can you confirm that by saying "navigate away from the current page", that means end users while on the Guide page with web widg...
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Andrew Chuさんがコメントを作成しました:
hi all please let me know what's the default offering time of callback request? Is it the same as the call offering time limit placed to line number?