Moran R. Gilboa
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合計アクティビティ29
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アクティビティの概要
Moran R. Gilboaさんの最近のアクティビティ-
Moran R. Gilboaさんが投稿を作成しました:
Single Dashboard - Multiple Schedules with Different Pinned Bookmarks
We have multiple regions, brands, and services; what I am trying to achieve with Explore is to send each group the same dashboard with different applied filters. I could create a bookmark, pin it, ...
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Moran R. Gilboaさんがコメントを作成しました:
This is a critical feature, when utilizing a fail-over for instance, we don't want customers to wait on "priority" lines for 60 minutes, and it should be set for minutes instead, while a "questions...
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Moran R. Gilboaさんがコメントを作成しました:
I think this is a critical change request; I would consider a separation of following/mentioned entirely so that light agents can also start @mentioning; following is "chatty" and hard to track and...
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Moran R. Gilboaさんがコメントを作成しました:
"@mentioning" is a critical piece for collaboration; mentioning someone in the ticket or from the outside (user) is essential to get attention; since we're focused on having this collaboration over...
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Moran R. Gilboaさんが投稿を作成しました:
Talk: Agent Activity Suggestions (Filter, Tagging/Grouping)
回答済みThe first suggestion would be to add a persistent status filter, for example, I only want to see "Away" and "Online" most of the time. The second suggestion would be to group the team according ...