Damion Jeffrey

Is this still going to make 2022, as previously suggested?

This is our biggest reason for conversations happening outside of Zendesk.

This results in front line agents being misinformed on progress and tickets looking like they are neglected whilst they are being progress in provate conversations outside.

With an increasingly mobile workforce, the ability to initiate a related conversation with a supplier, etc on the move from the same ticket is becoming an essential requirement.