Danielle
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アクティビティの概要
Danielleさんの最近のアクティビティ-
Danielleさんがコメントを作成しました:
+ 1, this is an essential feature for admin management of explore.
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Danielleさんが投稿を作成しました:
Automating removal of terminated employees
Hi all! Looking for an automated solution for removing employees. We often have general support agents terminated in our instance, and it is cumbersome to go through each agent to reassign unresol...
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Danielleさんがコメントを作成しました:
Hi! It would need to be assigning tickets to a specific group. For ticket closures, we have used a shell script in the past to do so based on ticket ID. Thanks!
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Danielleさんが投稿を作成しました:
API update to ticket group
Hi community! I am looking to see if anyone has created an API script to bulk update ticket groups via ticket ID? (about 30k) We have recently reorganized our instance, and there is a particular s...
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Danielleさんがコメントを作成しました:
PLEASE add this! I spend hours of my day in the "Tickets must meet all of these conditions to appear in the view" excluding groups, and other form options if I merely want to have only A+B show in ...
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Danielleさんが投稿を作成しました:
Using two fields to confirm email address
I would like to attempt to create a second field on our end user facing ticket form to have end users confirm their email address. We have many end users who input an incorrect email address, and h...
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Danielleさんが投稿を作成しました:
Measuring effectiveness of macro use
Hi Community! I am wondering if anyone has any ideas or thoughts on measuring the effectiveness of macros. We use them for standardized responses right now, and I want to find a way to identify tho...
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Danielleさんがコメントを作成しました:
@... Thank you so much for the response! This was very helpful. I have a particularly large data set, so it took some filtering to render results, but I was able to recreate! Cheers!
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Danielleさんが投稿を作成しました:
End Users with Multiple Open Tickets
回答済みI am looking to build a report that places end users into bracket percentages. Ideally, this would group end users into categories like so if they have more than one ticket open: % with 1 ticket op...
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Danielleさんが投稿を作成しました:
LinkedIn Best Practices
回答済みHi Community! I am looking for suggestions or best practice on managing LinkedIn comments/requests. I am aware that Zendesk does not have a native integration with LinkedIn, but I haven't found any...