Markus Schulz
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合計アクティビティ59
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アクティビティの概要
Markus Schulzさんの最近のアクティビティ-
Markus Schulzさんがコメントを作成しました:
No, we created a 'blank' macro without using the standard signature and we have implemented simplified signature in this macro. I have to mention that we use the side conversation email for interna...
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Markus Schulzさんがコメントを作成しました:
Dear Jorn, We have the same issue, but we have created a work around: We have established a macro which creates a blank side conversation email with a signature and some dynamic fields (name, phone...
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Markus Schulzさんがコメントを作成しました:
My Agents have the same issue. Sometimes we have customers with quite long company names and this causes to the fact that in some cases Important information is not immediately apparent. This is re...
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Markus Schulzさんがコメントを作成しました:
A 'splitting/cloning' function would be really helpful. Sometimes customers use an old email to ask another question. This reopens an old ticket which has not connection to the new question.
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Markus Schulzさんがコメントを作成しました:
This is very important for our daily work!
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Markus Schulzさんがコメントを作成しました:
Also my useres ask for this feature from time to time. Please implement it!
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Markus Schulzさんがコメントを作成しました:
From my point of view a must have to understand and monitor customer communication via different email addresses.
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Markus Schulzさんがコメントを作成しました:
We have to manage 9 different CEE countries and such a function would be really useful!
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Markus Schulzさんがコメントを作成しました:
In Austria we also have these kind of 'half day holiday' thing. So it would be really useful!
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Markus Schulzさんがコメントを作成しました:
It's a must! For instance our sales people are Light Agents but they use the zendesk search to get an overview about the daily communication of their customers with the inside sales support. Unfort...