Angela Moran

I've done that and not had a response - happy for someone from the Zendesk Customer Support team to reach out to me proactively.

Also, this problem seems to occur from the same time most days. Around 12.30pm NZT is when we experience this issue more frequently. This is also the time when fewer agents are on as they are taking lunch breaks so less like to be agents working the same ticket. 

Yes, same for us too. We only have the error message/conflict once and then any subsequent requests to save/try again is successful.

We are experiencing this issue too, more frequently over the last week. The troubleshooting suggestions don't seem to apply to us - we are very similar to the issue experienced by Shelbee Butler - 

 Agent collision is not an issue since there are 4 people who update tickets - none of them are ever on the same ticket at the same time. We do not use Play Mode. We do not use any APIs. We do not have any installed apps. We do not use calls through Zendesk. We do not use chat through Zendesk.

Our 4 agents are getting this error when saving tickets (saving as Open and Closed) but not when merging tickets. I have tried to see the Events history for what trigger or automation is occurring at the point of saving and cannot see anything obvious.

Has something change to cause this issue for multiple users all of a sudden?

Thanks,