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Jason Ortega
参加日2021年11月08日
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前回のアクティビティ2023年10月10日
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さんの最近のアクティビティ Jason Ortega
Jason Ortegaさんがコメントを作成しました:
Thanks for posting this Diana! I too have been looking to enter the golf cart owning business. I regularly come to support platform sites as well in order to figure out the best way to make this dream a reality.
I am grateful, at least, to hear there are other golf cart owner and future golf cart business owners out there in the world and I am looking forward to see how Zendesk responds to help us out here.
Best of luck,
コメントを表示 · 投稿日時:2023年10月05日 · Jason Ortega
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Jason Ortegaさんがコメントを作成しました:
Jason Ortegaさんがコメントを作成しました:
Hi ZD Team,
Is there any way to choose custom ticket fields or is there a limit on which type of ticket field is available to interact with Macro Actions?
For example, it appears that our custom ticket fields like checkboxes or dropdowns show up in actions but not multi-line fields. We see a similar behavior when trying to reference in views or triggers.
Is there a workaround or is this intended?
コメントを表示 · 投稿日時:2022年3月29日 · Jason Ortega
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Jason Ortegaさんがコメントを作成しました:
Hi Daniel Dobrzensky, thanks for the tip, this works for most intents and purposes. The only time it can get weird is if you have multiple browser windows with zendesk domain (like maybe one looking at stuff for Talk and one looking at stuff for Support), then if it tries to open the tab in the Talk browser window, the ticket has no where to route to since it is Talk and not Support and simply closes the tab and theres nothing the user can do except close that default window.
Thanks for pointing out a workaround none-the-less.
コメントを表示 · 投稿日時:2022年3月17日 · Jason Ortega
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Jason Ortegaさんが投稿を作成しました:
Below you will find my original request that was asked to be posted here. It would be great to target existing zendesk sessions when zendesk ticket URLs are clicked outside of zendesk. I dont know how this might happen exactly or if its possible but I figured I might as well ask.
OP:
投稿日時:2022年3月04日 · Jason Ortega
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Jason Ortegaさんがコメントを作成しました:
Jason Ortegaさんが投稿を作成しました:
Is it possible to make dynamic the "If value is" field for the condition? For example using regular expressions? This would be helpful for cases where a field can take any text value from the user and we might want to recognize certain patterns. If not, it would at least be nice to check if the field had any value at all rather than having to be a specific, exact value.
It was suggested to post this here from https://support.zendesk.com/hc/en-us/articles/4408834799770-Creating-conditional-ticket-fields
Thank you,
投稿日時:2021年12月01日 · Jason Ortega
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Jason Ortegaさんがコメントを作成しました:
Is it possible to make dynamic the "If value is" field for the condition? For example using regular expressions? This would be helpful for cases where a field can take any text value from the user and we might want to recognize certain patterns. If not, it would at least be nice to check if the field had any value at all rather than having to be a specific, exact value.
コメントを表示 · 投稿日時:2021年11月08日 · Jason Ortega
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