Amanda Jennewein

Any updates on this request, not being able to do this is very limiting for providing Org specific to internal and external stakeholders. 

Agreed that this would be a helpful feature.  We often have agents type up summaries in tickets and root causes - these posts are long and often needed in long tickets (with 20+, 50+ posts) so it would be nice to link back to a ticket post rather than cut/paste the contents into another document.

We also need this for when we escalate Zendesk tickets internally to other teams through Jira, this would be most helpful for those other teams, so they don't have to pour through lengthy tickets.

We also have feedback workflows for our agents to identify broken process during a ticket - these posts are often in the middle of a ticket, so a ticket link isn't super helpful in finding a post that exists somewhere in a longer ticket.

Would love to be able to filter and soft by user permissions; Light Agent, Administrator, etc. Would also like to perform bulk actions with team members, based on permissions/role.