Rob Mensching

nick anderson, if I could upvote your comment more, I would. It is unclear how the current design is the best of all available.

Matthias Miltenberger and Nick Vincent-Maloney are both correct. We have very technical support staff that need to respond with very precise formatting. Every single one of them despises the new edit box in ZenDesk. I routinely get requests to move to a new support system because the act of responding to tickets is so frustrating.

Can we have an option to get a plain text box for use with Markdown? We'd even live without Markdown preview if all the automatic formating options were disabled.

Is there a schedule posted somewhere when the rest of the "Not supported, yet" items will be implemented? For example, the lack of Link is a major loss of functionality from the old, simple editor.