Theresia Londong

Hi Rosie, 

Thanks for stopping by and responding to my inquiry. 

I have a case where my Zendesk Talk dashboard shows a number of outbound calls, with non-answered status, but do not relate to any agent.

In what case does an outbound call was not made/owned by an agent?

Hi,

I have a question about the call completion status with the 'Not Answered' calls in both inbound and outbound cases, what does it mean?

And we have this report where it shows numbers of Outbound Calls with Not Answered status but under no agent, is it possible that an outbound call is not made/not owned by any agent?

Thank you  

Hi @... looking forward to your response guys. Many thanks

Hi, do you have an update on how to prioritize incoming calls for a certain line regardless of which agent is online? So if I prioritize Sales Line, the support team/agent would be able to answer that call first over any calls to Support Line? 

Hi, I have the use case where our organization have multiple lines and different group (i.e Sales Group and Support Group). Do you have solutions to make calls from a certain line a priority? For example, if we have only one agent from the support team who is online while we have incoming calls to both the support line & sales line, is it possible to make the call to sales line priority regardless of which team are online? Thanks

Hi @..., I have an issue here where I can not escalate a ticket to JIRA, every time I click the 'create issue' button, it renders a blank window, but I can link a ticket to an existing JIRA ticket. Do you know what might cause this issue?  And no, I do not have a separate JIRA account assigned to me. Thanks

HI @... , do you have the answer to this problem already? I have a similar issue here but one of our ex-agents is able to push tickets from Zendesk to Jira without holding a Jira account, so we know it is possible, but we don't know how exactly.