Eduardo Cunha
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合計アクティビティ37
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アクティビティの概要
Eduardo Cunhaさんの最近のアクティビティ-
Eduardo Cunhaさんがコメントを作成しました:
Fiquei com uma dúvida, no início do artigo fala que será liberado para planos Suites a partir do Growth: Mas no meio do artigo explica que será apenas para o plano Enterprise:
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Eduardo Cunhaさんが投稿を作成しました:
Problemas com Encaminhamento Omnichannel
O encaminhamento omnichannel está ativado em minha conta com as regras de capacidade. Quando meus agentes ficam online, eles recebem automaticamente mais tickets do que a capacidade deles permite. ...
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Eduardo Cunhaさんが投稿を作成しました:
How to make attachment field required on web form for customers?
I've been searching to find a way to make zendesk attachment field required and I found this documentation: https://support.zendesk.com/hc/en-us/community/posts/4409515169946-Requiring-a-ticket-att...
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Eduardo Cunhaさんが投稿を作成しました:
How can I bulk import articles from csv or excel files into zendesk guide?
回答済みIs there anway to import articles in bulk to zendesk Guide? I have more than 2 thousand articles and I'd like to import those ones in bulk without having to create article by article.
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Eduardo Cunhaさんが投稿を作成しました:
Zendesk integration with Jira
I've set up an integration between zendesk and Jira, and I've heared people say that is possible to sync zendesk ticket status with the status on the tasks on Jira, That means if I change the statu...
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Eduardo Cunhaさんが投稿を作成しました:
Dashboard creation
回答済みHello! I'd like to know if it is possible to create a dashboard that shows how many tickets an agent did not accept. Important: the routing is set by "Assigned" as on the image below: So for exa...
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Eduardo Cunhaさんが投稿を作成しました:
Instagram Integration
I've integrate the instagram into the account, but when a costumer replies an story asking something about that story, I can't see which story they are reffering to, so I have to go into the app, a...
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Eduardo Cunhaさんが投稿を作成しました:
Tickets vindos como SPAM
回答済みTodos os tickets da minha base estão chegando como SPAM e não consigo resolver, até mesmo de usuários finais.
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Eduardo Cunhaさんが投稿を作成しました:
Tickets estão vindo como Spam
Todos os tickets da minha base estão chegando como SPAM e não consigo resolver, até mesmo de usuários finais.
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Eduardo Cunhaさんがコメントを作成しました:
Kyle Davis Thanks a lot my friend, I've posted a topic about redirecting chats, do you think you know the answer? Here is the link: https://support.zendesk.com/hc/en-us/community/posts/44743866308...