最近の検索


最近の検索はありません

Charlotte Martin's Avatar

Charlotte Martin

参加日2022年11月24日

·

前回のアクティビティ2022年12月19日

フォロー中

0

フォロワー

0

合計アクティビティ

4

投票

0

受信登録

2

アクティビティの概要

さんの最近のアクティビティ Charlotte Martin

Charlotte Martinさんがコメントを作成しました:

コミュニティのコメント Feedback - Ticketing system (Support)

Also interested in the availability of this feature for two reasons

1) we have a policy request from our clients that if the ticket requester is out of office then we should contact their backup (without knowing they are ooo - then this gets missed, it is not an option to cc the backup on every ticket)
2) We have the Pending to Solved rule set - and it does happen that someone who is OOO covering our rule set up - their ticket can move from Pending to Solved (and even closed) if they are on holiday. We set tickets that where a client has told us that they are OOO to On-Hold - but if they don't tell us and instead rely on OOO - then we run into satisfaction issues

コメントを表示 · 投稿日時:2022年12月19日 · Charlotte Martin

0

フォロワー

1

投票

0

コメント


Charlotte Martinさんがコメントを作成しました:

コメントGetting started with Guide

This is probably a really simple question - but I cannot work out how to change the assigned group on incoming tickets from my helpcentre 
I have multiple groups - but not matter what is selected in the web form upon submission it is always assigning to one group.
I think it must be trigger - but I just can't work out what

コメントを表示 · 投稿日時:2022年11月24日 · Charlotte Martin

0

フォロワー

0

投票

0

コメント