Gareth Elsby
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Gareth Elsbyによる最近のアクティビティ-
I think I might have had a little cry of joy when I saw this 😍
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How's the Malicious file scanner working for Zendesk?I ask this because 2K games were hacked yesterday, and a malicious actor was able to upload a trojan games launcher to Zendesk's CDN and serve a...
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Would it be possible to add an app setting to hide link previews when the app is posting to a Slack channel, please? We're using slack side convos quite heavily in the support team and paste many t...
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We've discovered a similar issue when launching side conversations this week. If an agent is composing a side convo and clicks the 'view events' button in the main window, the whole side-convo draf...
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+1 for Zendesk quicktab. Its a must-have for any Zendesk agent to get rid of multiple open tabs.Although +1 on the OP because this feature is sorely needed!
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I've seen this behaviour in the wild in a previous role that affected our timesheet approvals process. The solution we came up with was to hide a hyperlink in the email that was designed as 'honeyt...
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Tetiana GronI'm also super tardy, but we could really use access to this importer. Could you let us in, please?
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We're about to launch problem/incident tickets on our team and it's super disappointing that we can't get the problem subject data against the linked incidents report. We want to share this informa...
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Hello all, Our team of 150+ agents at Hopin desperately want this feature as well. Wading through comment history can be very time consuming, especially when an issue is escalated to another group ...
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We have also highlighted this to Zendesk as a security issue after having it highlighted by our internal bug bounty program. Malicious actors are able to upload attachments via a support ticket. Ou...