Marvin Gage

The view limit is utter ridiculous and most likely next year we will move to another product due to all we ever hear is we are working on it.. Which they DEFINTELY ARE NOT or it would of been done a long time ago.  It's impossible to keep working like this Zendesk has so many limitations and they never update anything when it comes down to it.  

Seems they just keep stringing clients along and will wait to they lose a lot of clients than say hey maybe we should be developing the product further.  All they seem to be working on in almost all the change log is add on features.  We need functionality features worked on not new features.  

Figured it out what a pain. the group has to take ownership but not only that they than have to press open or new.. than and only than can they transfer.  What they were doing is grabbing from unassigned press take it.. so it's in there name.. see if they can work it if not than transfer.   It is here it would not trigger. 

I created a trigger that when a group reassigns ticket to another group it creates a tag titled 'Slipstream_xfer' the problem is that when I now try to do a report for that tag the reporting does not find this new tag at all.

Anyone know how to resolve this problem?  I need to track how many tickets are reassigned by this group.  Wish Zendesk allowed triggers to internal comments so I could also put the agent who reassigned it, but not possible without access to the website to create a Web Hook so limited by what I can do.