Jamie Danjoint
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Jamie Danjointさんの最近のアクティビティ-
Jamie Danjointさんがコメントを作成しました:
Maybe I'm misunderstanding something, but when I (an Admin) @ someone in an internal note, it adds the other agent as a follower on the ticket and it DOES NOT add them as a cc: on the email. Am I m...
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Jamie Danjointさんがコメントを作成しました:
And the Details field as well!
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Jamie Danjointさんがコメントを作成しました:
Can we please add the ability to add a non-default Group because the ability to add a Default Group is pointless if the agent is not a member of this group yet since it's required for them to be a ...
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Jamie Danjointさんが投稿を作成しました:
Feature Request: Add editable free text Row Note attribute in reports
Feature Request Summary: In Explore reports add a Row Notes attribute that is editable within the report so a free text note can be added for that row. Description/Use Cases: Similar to when y...
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Jamie Danjointさんがコメントを作成しました:
Any updates on this one? It's impossible to properly manage custom data and attributes, let alone it' so time consuming trying to understand what you have created since there is no way to organize ...
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Jamie Danjointさんがコメントを作成しました:
Not sure if this is what you're referring to, but I just submitted this feature request: https://support.zendesk.com/hc/en-us/community/posts/4995773607194-Recalculate-SLA-metric-when-ticket-priori...
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Jamie Danjointさんが投稿を作成しました:
Recalculate SLA metric when ticket priority is changed
Feature Request Summary: If a ticket's priority is changed, any SLA metrics associated with that ticket should recalculate, even if the SLA metric has been completed. Description/Use Cases: Of...
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Jamie Danjointさんがコメントを作成しました:
My understanding is if the SLA metric has been completed, then changing the priority will not go back and recalculate the SLA metric, but someone at ZD can correct me if I’m wrong.
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Jamie Danjointさんがコメントを作成しました:
Is there a way to see when my data was last refreshed? We have Explore Enterprise. My understanding is it refreshes every hour from the time the last refresh ended. How can we see when that was? Th...
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Jamie Danjointさんがコメントを作成しました:
We have offices and team members in 5 different countries, let alone just the time zones across the US. I'm surprised this wasn't built to reflect UTC.