Alex
-
合計アクティビティ94
-
前回のアクティビティ
-
メンバー登録日
-
フォロー0ユーザー
-
フォロワー1ユーザー
-
投票8
-
サブスクリプション49
投稿
Alexによる最近のアクティビティ-
Apps : In-house Zendesk app for RSS feed integrations
It would be incredibly useful to have an in-house Zendesk app for RSS feed integrations. At present, these are only available through third party integrations.
-
Guide : Provide the option to hide contact forms on certain pages from Zendesk without code
Multiple contact forms are a great addition to Zendesk. It would be amazing if Admins could control directly whether or not they show on certain default pages and to whom, without having to go thro...
-
Out of office app : Allow non-Admins to change agent status
We would like to make this more efficient, since we do not have an admin at each site, and the sites may operate in different time zones for instance. If we could delegate the ability to set agents...
-
Talk SDK : Allow to capture all lines data
At present, the Talk SDK does not capture a device's phone number - rather, the SDK facilitates a digital call to the ZD Talk line, but does not at this time consume/provide the caller device's pho...
-
Chat : Web widget custom events tracking
Please create an option for custom events tracking on the web widget. There is the on UserEvent API command. However, this command does not track what users do with chat replies, including clicks t...
-
Support : CSAT issue with anti-spam could be handled by Zendesk from the start
At present to avoid false CSAT responses triggered by customers' anti-spam, automations need to be manually replaced by admins from {{satisfaction.rating_section}}, to {{satisfaction.rating_url}}. ...
-
Views should be refreshed automatically
Views should be refreshed automatically, this is important for SLAs to be accurate - Kindly make this available on Zendesk by default without having to install third party apps
-
Provide multiple date formats in Guide for ticket lists
Please provide multiple date formats in Guide for ticket lists
-
Explore : Offer the same general Date Filter type on a Query as you do on a pre-canned Dashboard
Kindly offer the same general Date Filter type on a Query as you do on a pre-canned Dashboard
-
Support : Provide an option to deactivate values from picklist fields and keep their entire data in Explore
Please provide an option to deactivate individual values from pick list fields and keep their entire data in Explore