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Thalia

参加日2024年9月24日

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前回のアクティビティ2024年10月31日

Zendesk Solution Consultant & Product Owner @ Zendesk Premier Partner Insignio CRM GmbH https://www.linkedin.com/in/thalia-bossemeyer/

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さんの最近のアクティビティ Thalia

Thaliaさんが投稿を作成しました:

投稿 Feedback - Voice (Talk)
Talk setting option to deactivate the 5 seconds of silence

Zendesk usually waits for 5 seconds after a greeting, to give the caller a chance to press a key. 
 
Zendesk will only include the 5-second wait if the call includes at least one option that uses a keypress, including:

  • IVR menus
  • Voicemail
  • Opting in or out of recordings
  • Callback requests


If the line doesn't include any of these options, Zendesk won't add the extra wait time. 
 

Feedback: 

→ For example, I don't want silence when I have voicemail active, because I don't want callers to press 1 to leave a voicemail.

 

A way to switch the 5 second silence on and off would be really great. 

The silence is not really appropriate as customers tend to think the connection cannot be made. 
 

投稿日時：2024年10月31日 · Thalia

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