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Jack D Williams

参加日2022年10月11日

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前回のアクティビティ2023年7月12日

Zendesk Luminary

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さんの最近のアクティビティ Jack D Williams

Jack D Williamsさんがコメントを作成しました:

コメントSetting up and managing community

Can you change the order of featured posts or change their titles as they appear on the home page?

コメントを表示 · 投稿日時:2023年7月12日 · Jack D Williams

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Jack D Williamsさんがコメントを作成しました:

コメントHow to manage user access

Is there a way to see *who* suspended a user? And is it true that all of their community posts and comments get deleted once they are suspended?

コメントを表示 · 投稿日時:2023年6月16日 · Jack D Williams

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Jack D Williamsさんがコメントを作成しました:

コメントCustomer management and profiles

@Jackie I think that's a common problem when using SSO. Or at least I recall that being mentioned somewhere in the past

コメントを表示 · 投稿日時:2023年4月26日 · Jack D Williams

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Jack D Williamsさんがコメントを作成しました:

コメントHow to manage user access

What if we have no option but to use SSO? Our organization's names are all correct and certainly aren't "FirstName LastName" – it's really frustrating when a staff member replies to a user on the forum and their name isn't shown. Looks really unprofessional.

コメントを表示 · 投稿日時:2023年3月14日 · Jack D Williams

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Jack D Williamsさんが投稿を作成しました:

投稿 Feedback - Community Forums (Gather)

 

Feature Request Summary: 

Please make it possible to set certain moderation rules for specific topics. I don't want to have to moderate every comment/post, but I would like to heavily moderate certain areas of the community (feature requests, bug reports, etc.) 

Description/Use Cases: 

We have our feature requests in a topic. Currently, the options are to have no moderation or to have every post and comment moderated.

It would be handy for things such as noticeboards and restricted areas of the forum, where the content needs moderating more to ensure quality.

Business impact of limitation or missing feature:

At the moment every post needs to be moderated, which is time consuming for us and also disappointing for our end users, as their comments and posts are not seen instantly and can delay the conversation.

 

投稿日時:2023年3月14日 · Jack D Williams

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Jack D Williamsさんがコメントを作成しました:

コメントUsing the knowledge base in Help Center

Is it possible to set certain moderation rules for specific topics? I don't want to have to moderate every comment/post, but I would like to heavily moderate certain areas of the community (feature requests, bug reports, etc.) 

If not, this would be a great addition.

コメントを表示 · 投稿日時:2023年3月10日 · Jack D Williams

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Jack D Williamsさんがコメントを作成しました:

コメントCustomer management and profiles

Is there a way to force users to choose a username? It's pretty tiring seeing "FirstName LastName" all over our help center and community.

コメントを表示 · 投稿日時:2023年2月08日 · Jack D Williams

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Jack D Williamsさんがコメントを作成しました:

コミュニティのコメント Feedback - Help Center (Guide)

This feature is a requirement for so many. Would be silly not to prioritize it. Imagine being able to simply drag and drop content from one section to another category....

コメントを表示 · 編集日時:2022年10月11日 · Jack D Williams

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