Nikki

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  Zendesk Chat should let you create a Proactive Chat trigger that will send a message to the visitor, even if all agents are offline. (Currently, the trigger will let you ...

• Nikki
• 作成日時 2022年12月19日 15:53
• 3フォロワー
• 1件のコメント
• 0 件の投票

1. コミュニティ
2. Zendesk Suite Q&A

For myself and most people I've spoken with, the chat widget appears immediately or within a few seconds of loading our webpage. However, one of my coworkers reports that she has to hover over the ...

• Nikki
• 作成日時 2022年10月26日 18:19
• 2フォロワー
• 1件のコメント
• 0 件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  Chat triggers should allow me to use user tags in conditions or actions. Description/Use Cases:  I have a user tag indicating that the user is an "administrator" role on...

• Nikki
• 作成日時 2022年06月28日 20:38
• 2フォロワー
• 2件のコメント
• 0 件の投票

1. コミュニティ
2. Feedback - Chat and Messaging (Chat)

Feature Request Summary:  Chat should recognize the same end user from one visit to the next, and therefore let me use a checkbox in a trigger such as "Fire only once per user" -- referring to a *...

• Nikki
• 作成日時 2022年06月28日 20:09
• 3フォロワー
• 2件のコメント
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A

I will admit it, I'm getting older, and my eyesight is getting worse! Also, I just got a laptop with a smaller screen. Point is: I've been increasing my Zoom level to read things better. In the Tic...

• Nikki
• 作成日時 2022年02月24日 18:54
• 6フォロワー
• 6件のコメント
• 1件の投票

1. コミュニティ
2. Zendesk Suite Q&A

I received a ticket from requester "Unknown (Answer Bot)" with what looks to be a search phrase as the subject, and the content of the details is: Unknown (Answer Bot) found a solution in the foll...

• Nikki
• 作成日時 2022年02月22日 19:31
• 2フォロワー
• 1件のコメント
• 0 件の投票

1. コミュニティ
2. Feedback - Admin Center

Feature Request Summary:   We should be able to set our billing admin and/or owner as a light agent. Description/Use Cases:  Our CEO is our billing admin and owner. They are the only one who can...

• Nikki
• 作成日時 2022年01月19日 19:21
• 25フォロワー
• 20件のコメント
• 33件の投票

1. コミュニティ
2. Zendesk Suite Q&A

We receive feature requests from our enterprise clients and I'd like to consider tracking them in ZD. It seems like most suggestions are to link ZD to JIRA or other tracking software, but I'd like ...

• Nikki
• 作成日時 2021年12月15日 21:32
• 5フォロワー
• 7件のコメント
• 0 件の投票