最近の検索


最近の検索はありません

Justin Federico's Avatar

Justin Federico

参加日2022年8月16日

·

前回のアクティビティ2023年10月11日

フォロー中

0

フォロワー

0

合計アクティビティ

15

投票

8

受信登録

3

アクティビティの概要

さんの最近のアクティビティ Justin Federico

Justin Federicoさんがコメントを作成しました:

コメントTicket basics

Hi Lisa,

That EAP requires you to already have Agent Workspace enabled. Does the sandbox apply here? I would not enable this in prod unless this works as expected.

コメントを表示 · 投稿日時:2023年10月10日 · Justin Federico

0

フォロワー

1

投票

0

コメント


Justin Federicoさんがコメントを作成しました:

コメントTicket basics

The text doesn't "disappear" but the issue is that you are preventing the agent from changing from "public" to "internal" on the fly. They would need to copy/paste the note or rewrite it.

The reverse order of the ticket comments is a dealbreaker for us. We would never use the Agent Workspace because of this change. This should be configurable. Another button does not resolve the issue.

You're changing the way that things have worked for years and what people are used to and calling it "better". The experience is not better and this is evident from the comments on this thread. If you fail to listen to your customers be prepared to lose them.

コメントを表示 · 投稿日時:2023年10月10日 · Justin Federico

0

フォロワー

4

投票

0

コメント


Justin Federicoさんがコメントを作成しました:

コメントGeneral questions about email and email template

Is there a way to prevent the blocked tickets from showing up in the users' activities?

The user can see the blocked ticket in their activities and is given the option to create a follow-up ticket. In our configuration, this leads to the follow-up ticket being blocked as well.

Edit: This can be done by creating a "dummy" brand and assigning the tickets to that brand in the triggers.

コメントを表示 · 編集日時:2022年12月02日 · Justin Federico

0

フォロワー

0

投票

0

コメント


Justin Federicoさんがコメントを作成しました:

コミュニティのコメント Q&A - Objects, workspaces, and rules

The target will be deactivated if there are too many errors. Do you see any target failures under Zendesk API?

コメントを表示 · 投稿日時:2022年10月24日 · Justin Federico

0

フォロワー

0

投票

0

コメント